Why Choose Us?
Frequently Asked Questions:
1. Why choose American Shutter Company?
American Shutter Company offers an unbeatable selection of all-wood shutters! We build our products right here in the USA (Woodstock, GA) and offer them at a comparable price of large corporations.
2. What is the wood quality like? What kind of wood do you use?
All of American Shutter Company’s shutters are manufactured using your choice of wood and held to the highest quality standards, so you can enjoy the beauty and durability of our hand-crafted shutters.
The lumber and material types that we use for our shutters include Cedar, Red Grandis, Poplar, Extira/Composite, and Miratec/Composite wood. American Shutter Company also purchases all shutter materials from American Companies.
3. Do you offer a product guarantee or a warranty?
We offer a 100% satisfaction guarantee! We are committed to providing a high-quality product.
We also provide a 2 Year Full Replacement Warranty if the shutters were to malfunction due to manufacturing fault or paint failure! We only provide the warranty if the product sold is painted by American Shutter Company. If we do not paint or seal the shutters then we can’t properly ensure the product has been sealed properly to protect against rot and weather.
4. How long have you been in business?
Since 2008, our business has been building quality shutters and doors. Each component is an example of exquisite workmanship that will handle the test of time.
We offer raised panel, louvered, board and batten, and Bahamas style shutters throughout the greater Atlanta Metropolitan Area. Mounting hardware and installation are also available for all of our shutters.
5. Are the shutters painted or primed when we receive them?
We can paint them, or you can. You have options!
When you order our shutters, they come finished as bare wood. It is the responsibility of the owner to finish (paint or prime) them as they see fit. If you are interested in ordering finish shutters, we have those available! Please contact us for a quote.
6. Can I order “Totally Finished Shutters”?
Yes! However, we only use Sherwin Williams Paints and it is the customer's responsibility to choose the color and provide us with the appropriate paint color number. Additional Charges Apply. Contact us for more information.
7. Can you install the shutters at my home?
Yes! You can view our delivery and installation service areas at the top of the website. If you do not see your area listed, please contact us.
8. How do I measure my exterior windows for new shutters?
Measuring shutters by yourself can be confusing, because you have to consider the size of the window and the surrounding trim. Let us help you. We have the knowledge and the experience to make sure that each measurement is precise, so that you get the proper size for your windows. Please contact us and we will be glad to be of assistance! We can walk you through this process.
9. What is the turnaround time for shutter orders? When can my shutters be completed?
American Shutter Company has a 2-3 week turnaround time on most orders. Turnaround times depend on if you want already made shutters, or if you want them custom-made. When you place your order, we can let you know of the time frame.
10. Where is your wood shop located?
American Shutter Company is at:
205 Bell Place, Suite F&G, Woodstock, Ga. 30188
You can visit our store to see the shutters or doors in person, or we can deliver and install them for you.
11. Do you offer free estimates?
Yes! We offer free, no-obligation estimates to all of our custom orders. You can fill out the Free Estimate form or the Contact Us form found on our website, or call us at 404-969-8262 if you want to learn more.
12. What if I am not satisfied with my shutters?
Here at American Shutter Company, we pride ourselves on our excellent customer service. All of our work is backed on our 100% satisfaction guarantee policy, so if you are not satisfied in any way with our service or shutters we will always try to make it right.
13. Are you able to remove my existing shutters before installing my new shutters?
Yes! However, if you want us to remove and/or dispose of your old shutters there is a fee of $25.00.